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Performance Matrix

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That’s Why They Call It a “Play!”

He Played One on TV: My fear: people look at me and say, “Great! He’s not a consultant, but he played one on TV!” That’s when I first began my career as an organizational development and behavioral specialist. I was […]

Developing a High-Performance Culture?

In the early 1960s, President John F. Kennedy stated that he wanted to send a man to the moon and bring him back safely by the end of the decade; a lofty goal. Senator George Smathers from Florida agreed with […]

The Power of Expectations

The Law of Expectations tells us that what we expect of others we get. It becomes a self-fulfilling prophesy. The lack of belief—paired with low expectations—becomes equally prophetic. We also know that expectations can have more credence on performance than […]

What Are You Afraid Of?

The Test: If someone drew a line and told you that stepping over it would significantly change all aspects of your personal and professional life—for the better—would you accept the challenge? Of course, you would. Who wouldn’t want to improve […]

Customer Loyalty as a Business Strategy

Customer Satisfaction Is a Myth! It’s become the mantra. “Customer satisfaction is the key to a successful organization.” “If you satisfy your customers, you’ll keep them for life.” I got news for you. Satisfaction means the gas pump works, the […]

Epitaph: “Her Life Was Just OK”

What’s the one thing you’re most proud of accomplishing in your life? What did you sacrifice? How much time and energy did you use? If you’re like the rest of us it wasn’t easy, but to this day we still […]

Yes Means Yes and No Means Yes!

In a creative—expanding—universe, there is only “Yes!” Allow us to explain. Most of us want love, joy, and peace. As we receive them we become happy for a time—sometimes. The challenge: if a message of love, joy, and peace comes […]

Conscious Competence

It’s not the economy; not the competition. It isn’t globalization (the increasing connectivity and interdependence of business). It’s not even the ever evolving and continually changing relationships between and among employees, their managers, and the organization itself. A strategic partner […]

What a Good Coach Knows – Be One, Get One!

Current State: Fifteen years ago, a medical professional looked at me like I had three heads. I had just mentioned that my organizational behavior and development process included coaching as a critical—and necessary—component. She immediately challenged me. “What qualifies you […]

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